Stage 01
Case Review
Review the background, the outstanding requirement, and the information available. Identify previous actions and questions that need clarification before the scope can be considered.
Recovery Process
A framework for a considered recovery engagement.
The steps below present a representative engagement framework. The scope, sequence, responsibilities, and review points for a particular case should be discussed and agreed before work begins.
Representative framework
Let the case inform the approach.
Recovery requirements differ in their background, available information, and possible next actions. A framework creates a shared basis for discussion while allowing the engagement to reflect those differences.
The steps below are illustrative. They do not describe a confirmed standard operating procedure or imply that every case will follow the same path.
Case Review → Reporting
Six representative stages. One considered discussion.
Representative engagement framework—not a confirmed exact operating procedure. Sequence, scope, responsibilities and review points are agreed for the particular case.
Stage 02
Assessment
Consider case readiness, information gaps, communication requirements, and the organization’s objectives. Discuss the proposed scope, responsibilities, and authority for further activity.
Stage 03
Communication
Define appropriate contact channels and communication boundaries. Relevant exchanges can help clarify the position of the parties and identify information affecting the next step.
Stage 04
Recovery Action
Consider actions within the agreed scope and authority. The nature of any action depends on the case circumstances, available information, and the organization’s instructions.
Stage 05
Negotiation / Escalation
Bring proposals, unresolved questions, or matters outside the agreed authority to the appropriate decision-maker. Any terms or further action require the relevant review and approval.
Stage 06
Reporting
Present the current case position, activity undertaken, open matters, and decisions required. Discuss the reporting format and review frequency as part of the engagement.
Responsibilities & information
Keep the work clear and accountable.
- Define the scope and authority before action is taken.
- Use available evidence and identify information that remains unconfirmed.
- Keep communication professional and appropriate to the circumstances.
- Refer material decisions to the authorized person or team.
- Review the approach when new information changes the case position.
Consider what information is needed and how it is shared.
Information-sharing arrangements should reflect the case and the organization’s requirements. The engagement discussion should identify necessary records, appropriate recipients, and suitable channels before confidential information is exchanged.
The general website inquiry form is for an initial description. It should not be used to send confidential financial documents, credentials, or highly sensitive personal information.
Make the next decision easier to identify.
Reporting should give the organization a practical view of the case. This includes distinguishing actions completed from proposed actions and showing where a response, clarification, or approval is needed.
The framework supports an informed review of progress. It does not predict the result of a case or establish a fixed recovery timetable.
Current case position
Completed activity
Open matters
Decisions required
Consultation / Case Inquiry
Discuss a framework suited to your requirement.
Outline your organization’s needs, current case position, and the support you are exploring. The initial discussion can help identify the questions that matter before a scope is defined.